Privacy policy

Who we are

Cloud Neural App Digital operates cloudneuralapp.digital from 19 Nottingham Rd, Abergarw, CF32 5RW, United Kingdom. Contact: hello@cloudneuralapp.digital or +44 078 4421 1488.

Information we collect

When you submit the contact form, we receive the name, email, optional phone number, service interest, and message you provide. Server logs may record technical data such as IP address, browser type, and request time. If you accept optional analytics cookies, we may collect aggregated usage statistics as described in our cookie policy.

How we use information

We use contact details to respond to enquiries, prepare proposals, and deliver agreed recommendation analytics services. We do not sell personal information. We do not use your enquiry to run automated marketing sequences without a lawful basis and clear notice.

Legal bases

Under UK GDPR we typically rely on: legitimate interests for responding to business enquiries and operating the site; contract for delivering paid engagements; and consent where required for optional analytics cookies.

Retention

Enquiry records are kept for up to 24 months unless a longer period is needed for an active engagement or legal obligation. Engagement records are retained as required for accounting and professional records.

Sharing

We may use processors such as email or hosting providers who act on our instructions. We do not share your contact details with unrelated advertisers.

Your rights

You may request access, correction, deletion, restriction, or objection where applicable under UK data protection law, and you may lodge a complaint with the Information Commissioner’s Office.

International transfers

If a processor stores data outside the UK, we take steps to ensure appropriate safeguards are in place.

Contact for privacy requests

Email hello@cloudneuralapp.digital with the subject “Privacy request”.